AFTERSALES SERVICE


Acadia 2012-2013 Scheduled Maintenance Guide

Terrain 2012-2013 Scheduled Maintenance Guide

Sierra 2012-2013 Scheduled Maintenance Guide

Yukon 2012-2013 Scheduled Maintenance Guide



SERVICE | PARTS | LOCATION

Service

The Mannai Auto Service Centre is one of the largest of its kind in the Middle East. The service centre specializes in GM light duty and medium duty vehicles and Cadillac, Hummer ,Opel, Daewoo, Subaru passenger cars. With an area space of 11,000 sq metres, the mechanical, electrical, diagnostic, body repair and paint sections are equipped with state-of-the-art equipment.

A computerised diagnostic centre supports:

TIS-2000, SI-2000, ESI and Techline to keep updated with the latest in the technological field and to perform onboard diagnosis and repairs
Fully-equipped special maintenance tool room
Air-conditioned separate rooms for automatic transmission, engine and electrical/electronic repairs
Hydraulic repair equipment for collision repairs
Several latest technology paint booths
Quick lube centre and vehicle wash facilities

Quick Lube Facility

Automatic car wash
Engine oil and filter change with automatic drainage of the used oil due to environmental concerns
All passenger vehicles, light and medium duty trucks, buses, MPV and 4x4 vehicles quick servicing including full wash and 20 point safety checks

If you need to service your car or if you happen to have any inquiry concerning our services or if you happen to have any inquiry concerning our service or our Workshop hours, please contact the following numbers:

Samer El Jizi 
Customer Experience Manager
Tel no.: (+974) 4407 6002
Mob:(+974) 6673 0546
Email: samer.jizi@mannai.com.qa

Road Side Assistance / Break Down – Towing service
Sherif Abdulghani
Mob: + 974 558 28357

Main  Service Center, Salwa Industrial Area

Service Center Reception
Benedick Felsinger
Mob: + 974 7731 2206 or Tel. No. +974 440 76013



Workshop Working Hours:

DAY TIME HALFDAY TIME
Sunday to Thursday 7:00 - 11:45 am
12:45 – 17:00 pm
Saturday 8:30 - 12:30 pm


Umm Al-Afaai Branch
Mohamed Sabet Kodok
Mob: + 974 55576318  or Tel. No. +974 44901086

DAY TIME HALFDAY TIME
Saturday to Wednesday 7:00 am-12:00 pm
1:00 pm-5:00 pm
Thursday 7:00 am-12:00 pm

Al Wakra Branch
Medhat Ramadan
Mob: + 974 55816034  or Tel. No. +974 44483655

DAY TIME
Saturday to Wednesday 8:00 am-1:00 pm
2:00 pm-6:00 pm
Thursday 8:00 Am – 2:00 pm

Branches, Mobile Service Vans, and Fleet Services
Irfan Khan -Senior Coordinator
Mob: + 974 5582 3177

Parts

Parts Department Operation is consisting of three major division which are Retail Parts, Wholesale and Aftermarket, here below details of each operation:

Retail Operation

Genuine spare parts are stocked at a central warehouse which is strategically located adjacent to the service workshops, linked by a computer network. Software has been specially developed and customized in order to streamline operations and cope with an inventory in excess 160,000 line items. This warehouse also supplies parts to the Retail customer counters and to our other parts outlets in Qatar. All parts related to GM, Cadillac, Hummer, Opel & Subaru and GM Accessories either in Main Salwa or other Parts Outlet such as GM Accessories, Bin Mahmoud, Umm Al- Afaai Branch, & Al Wakra Branch.

If you have any inquiry concerning our services or if you happen to have any inquiry concerning the Parts Department, please contact the following number:

K.O. Varkeychan
Mobile No: (+974) 5588 2863
Tel No: (+974) 4407 6133

Auto Parts Timings:

Branches DAY TIME OTHER DAY TIME

Main Auto Parts Showroom (Industrial Area Street No. 5 Al Wakalat Street)
Tel No.: (+974) 4450 4866
Fax No.: 4407 6159/6098

Click here for Location Map

Sat- Thurs 7:00 am-6:00 pm   Continuous Operation Whole day- Whole Week

GM Accessories Store (Mannai Showroom - Al Emadi COmplex near Ramada Junction)
Tel No.: (+974) 4455 8745
Fax No.: 4455 8710

Click here for Location Map

Sun- Thurs 8:30 AM– 12:30 am
4:00 PM – 8:30 pm
Sat 9:00 am – 12:00 NN
5:00 pm– 7:30 pm

Bin Mahmoud Branch, St# 850 Qatari Bin Al Fujaah
Tel No.: (+974) 4437 0946

Click here for Location Map

Sat- Wed 7:30 AM– 12:00 NN
3:00 PM – 7:00 pm
Thur 7:00 am– 12:30 pm

Umm Al- Afaai Branch
Dukhan Road
Tel No.: (+974) 4490 5093

Click here for Location Map

Sun - Wed 8:00 pm– 1:00 PM
2:00 PM – 6:00 pm
Thur 8:00 am – 1:00 pm

Al Wakra Branch
Al Wakra Road Al Adala St.
Tel No.: (+974) 4448 3653
Fax No. :(+974) 4448 3656

Click here for Location Map

Sat- Wed 8:00 am - 1:00 pm
2:00 pm- 6:00 PM
Thur 8:00 am- 1:00 pm

Auto Parts Dept. has 160 lines racks for proper & accurate allocation of materials, and now, it has bigger warehouse extension for the new arrival materials, and new front Counter for Delivery & Receiving section to better serve the customers.

Wholesale Operation

Mannai Parts Department also marketing related to Wholesale products such as ACDelco Conventional Battery, ACDelco Lubricants, Asian Parts, North American and Tyres like JK- India/China, Doublestar from China, Armour from China, Rockstone from China.

Yuasa Batteries from Japan (MF), Korean (MF), Indonesia (DC) for any inquiry for Wholesale Operation, pls. contact below person:

Mr. Mustufa Hefny
Mobile No: (+974) 5582 173
Tel No: (+974) 4407 6135

Caltex Lubricant and Greases (Chevron) Texaco, P/S contact below person:
Mr. Bahie Hassan
Mobile No: (+974) 5515 7807
Tel No: (+974) 4407 6120

Aftermarket Operation

Our Aftermarket operation is handling some of the famous world brands in Commercial Truck Parts including:

  1. Hengst Filters (Germany), PETERS Brake Pads (Germany)
  2. Febi electrical items (Germany)
  3. LUK/brake pad system, steering pump and clutches
  4. LASO Pumps
  5. Frasle Brake pad and  lining shoes
  6. SK pumps, brake drums and clutches (Germany)
  7. CZX Wheels from China 
  8. Trucktec from Dubai general parts
  9. FM/FP Diesel (USA)
  10. BERAL Brake Pads, GLUCO (FM Europe)

This operation also handles IPD Engine spare parts for heavy equipment.
For any inquiries regarding aftermarket products pls. contact below person:

Abd Nasserdin
Mobile No.: (+974) 6646 4580
Tel No.: (+974) 4407 6132

LOCATION

A team of technicians , fully trained by the respective automobile manufacturers, manage the service centre. They have access to a well-equipped technical library and training room with audiovisual equipment and computers, to keep them up to date with the latest technological developments.

Specialised services include:

24 hour Mannai Auto Service Centre towing service
Roadside assistance programme in accordance with GM policies
Courtesy service /replacement vehicles (subject to availability, terms and conditions apply)
Vehicle collection and delivery service within the Doha area

All activities and services are monitored from a central control room. The workshop information system is completely computerised, ensuring customer concerns and enquires can be answered instantly.